Limited by resources and professional IT knowledge, some clients subscribe our Management Service for their IT facilities, such as server, router, firewall, backup, office network, email management and etc. This solution provides an affordable and cost-effective way of handling business IT issues, to assure smooth daily business operations.
MS-A
MS-B
MS-C
MS-X
Hardware Check / Replace
Y
Y
Y
Y
Software Firewall Config
Y
Y
Y
Y
DNS Management
Y
Y
Y
Y
Uptime Monitoring
Daily
Hourly
/ 30 min
/ 5 min
OS Reload / mon
1
2
3
8
Phone / Email Support
Office Hour
24 x 7
24 x 7
24 x 7
Response Time (min)
8-24 Hr
4-12 Hr
2-8 Hr
1-8 Hr
Support Tickets
5
10
20
Unlimited
OS Upgrade / Patch
-
Y
Y
Y
Traffic Analysis
-
Y
Y
Y
System Hardening
-
Y
Y
Y
Account Manager
-
Y
Y
Y
Backup Space
-
-
500 GB
500 GB
Live Chat
-
-
Y
Y
Hardware Config
-
-
Y
Y
Downtime Analysis
-
-
Y
Y
Performance Analysis
-
-
Y
Y
Application Management
negotiate
negotiate
negotiate
negotiate
Pricing / mon
HK$800+
HK$1,200+
HK$1,500+
HK$2,500+
** NOTE: For MS-C and MS-X, specific hardware / devices might be required to ensure high SLA level, such as Dual Power supply, hardware firewall. RAID-1/RAID-10 storage mirroring technique might also be required.
